When we were first designing Kuja Kuja in Nakivale Refugee Settlement, we found value in in-person interactions. The community wanted to be heard, and wanted to speak with someone face-to-face.
Thus one of our first products was created: in-person surveying. We began by hiring community members with a customer service attitude to have conversations with their peers about the services available to them. At service points and in the community, equipped with a tablet, a yellow shirt, and a welcoming smile, our Insight Associates venture out to speak to communities. Sometimes, a crowd gathers, curious to discover what the yellow uniform is all about, or, if familiar with Kuja Kuja, ready to give today's feedback. The Insight Associate speaks with each person individually, taking time for greetings and conversations, typically in the person's native tongue, before getting to the heart of the question, "Are you satisfied with the services that you received?" Then, as the conversation moves forward, the community member, with guidance from the Insight Associate, answers, "Do you have any ideas on how to improve those services?" As the conversation comes to an end, our Insight Associates read the final inputs back to the respondent for confirmation, and they watch together as the Insight Associate clicks, "Submit".
From there, data collection is locked in, stored, and cannot be edited. On a daily basis, once our team is in a location where they can access internet, they go online to upload the data to our platform securely. Then, this data is immediately available on Kuja Kuja's platform for data analysis and action! Check out the Idea Feed from today to see some of the feedback yourself.